Frequently Asked Questions (FAQs)

What is Ledger.com/Start?

Ledger.com/Start is the official setup page for Ledger hardware wallets. It guides users through downloading Ledger Live, initializing their device, and securing their recovery phrase.

Is Ledger.com/Start safe to use?

Yes, as long as you type the address directly into your browser and ensure it’s spelled correctly. Avoid clicking on ads or third-party links, as phishing sites often imitate Ledger's branding.

What do I need to get started with Ledger?

You’ll need a Ledger device (such as the Nano S Plus or Nano X), a computer or smartphone, the Ledger Live app, and a safe place to write down your 24-word recovery phrase.

Do I need to connect to the internet to use Ledger?

The Ledger device itself does not connect to the internet. It operates offline and signs transactions locally. However, Ledger Live (the app) does connect to the internet to broadcast transactions and update information.

What happens if I lose my Ledger device?

If you’ve backed up your 24-word recovery phrase, you can restore your wallet on a new Ledger device or any compatible wallet. Without that phrase, your funds cannot be recovered.

Can Ledger store NFTs and tokens?

Yes, Ledger wallets support NFTs and a wide range of tokens through Ledger Live or third-party apps like MetaMask. You remain in full control of your assets at all times.

How do I know if my Ledger device is genuine?

Always buy directly from Ledger or an authorized reseller. Check the device for signs of tampering and only initialize it from the official setup process provided on Ledger.com/Start.

Is it safe to update my Ledger firmware?

Yes, firmware updates are released by Ledger to improve performance and security. Always update through Ledger Live and follow the instructions on-screen.

Can I use Ledger with multiple accounts or coins?

Absolutely. Ledger supports thousands of cryptocurrencies. You can create multiple accounts within Ledger Live and manage them all from the same device.

Do I need to keep my Ledger connected all the time?

No, your Ledger device only needs to be connected when you’re sending crypto or updating settings. You can safely disconnect it between uses.